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Where and When to Call |
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| Normal Business Hours: | For all services, during
normal business hours, M-F 7:30-4:30, please call our office and our
customer representatives will help direct your call. The number is 563-672-3277. |
| Emergency After Hours: | Please leave a message and a technician will return your call shortly thereafter. The number is 563-672-3277 ext. 13. |
| Anytime Internet Support: | 800-205-1110 |
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Troubleshooting |
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| Below are some simple troubleshooting steps which may help you resolve your issue. If you still cannot get your services running properly, please do not hesitate to contact our office. | |
| No Dial Tone: | Check all phones in the house; is there one off hook? Do you have a satellite receiver that has a phone line plugged into it? If so, unplug that particular line and recheck phones. Sometimes, lightning can strike a receiver and short out that phone line. If you have no dial tone, call the office and we will send a technician out within 24 hours. |
| Other Dial Tone Problems: | Please call the office to schedule an appointment during our business hours. |
| Internet Page Cannot be Displayed/ Modem is not Synching Up: | First try another
webpage, sometimes websites may go down. If you receive
the error again, try rebooting your modem and computer. If you have a wireless router, you will
need to reboot each piece of equipment separately –
start with the modem, then the router, and then the
computer. |
| Email Sending or Receiving: | Sometimes settings may
need to be rechecked. You can do this by following this
step by step tutorial... http://support.netins.net/email/selclient.htm or call 1-800-205-1110. |
